Shipping policy

SHIPPING POLICY

Effective Date: August 13, 2026 Business Owner: Domas Šeibokas

1. STANDARD DELIVERY TIMEFRAME

Our estimated delivery time takes between 6 to 15 business days from the date of dispatch. We proudly ship to customers located in the United States (USA), United Kingdom (UK), Canada, and Australia.

2. ORDER PROCESSING TIME

All orders are processed and queued for fulfillment within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive a secondary notification with tracking details once your order has been dispatched from our partner fulfillment facilities.

3. FACTORS INFLUENCING DELIVERY TIMES

While we make every effort to deliver your order within the estimated 6 to 15 business days timeframe, actual transit time may be subject to external factors beyond our direct control. These include, but are not limited to:

  • Geographic Location: Remote or rural addresses may require additional transit time compared to major metropolitan centers.

  • Warehouse Proximity: Orders are routed and fulfilled from the nearest available logistics warehouse holding required stock. If an item is out of stock in the closest hub, it will be dispatched from an alternative regional facility.

  • Courier & Postal Service Operations: Delivery times may depend on local postal handling speeds, seasonal volume surges (e.g., peak holiday periods), or unexpected logistical delays encountered by carrier networks.

  • Customs & Import Inspections: Cross-border shipments may be subject to routine inspection by national customs authorities.

4. ORDER TRACKING

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to update in the courier's system. If you have not received your order within 20 business days of receiving your shipping confirmation email, please contact customer support with your name and order number, and we will investigate it for you.

5. CUSTOMS DUTIES, TAXES & IMPORT FEES

Your order may be subject to import duties and taxes (including VAT, GST, or local sales taxes), which are incurred once a shipment reaches your destination country. Domas Šeibokas is not responsible for these charges if they are applied; they are the responsibility of the customer/recipient.

6. ADDRESS ACCURACY & UNDELIVERABLE PACKAGES

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect from a local postal depot, the customer may be responsible for re-shipping fees.

7. LOST, STOLEN, OR DAMAGED PACKAGES

If your package arrives damaged, please retain all original packaging materials and damaged goods, and contact us immediately with photos of the issue. In cases of packages marked as "Delivered" by the carrier but not received, we will assist you in lodging an inquiry with the responsible carrier.

8. CONTACT INFORMATION

If you have any questions or concerns regarding the status of your shipment or our shipping policies, please contact us through the official customer support channel on our website.